Refund policy
At Curated Style, I am committed to providing a high-quality, personalised experience to all my clients.
Below is a simple outline of my core business policies:
- Client Onboarding:
- Some of my services are tailored and reserved for clients who have gone through one of the initial “Start Here” sessions, such as the Master Wardrobe Session or Wardrobe Masterclass(es). This ensures that I can provide an informed and holistic approach to your style journey.
- Booking Policy:
- All bookings are confirmed upon receipt of payment. If a session needs to be rescheduled, I kindly request at least 48 hours' notice.
- Refund Policy:
- Due to the personalised nature of my services, all sales are final, and no refunds will be issued once a session is booked. However, we are happy to reschedule a session within 90 days of the original booking, provided adequate notice is given.
- Travel Fees:
- Travel fees may apply for in-person services provided more than 30km outside of Pretoria East (Lynnwood). Clients will be informed of any additional charges prior to booking.
- Merchandise:
- All merchandise is sold as-is. In the unlikely event of a defect, please contact me within 7 days of receiving your product to arrange a return or exchange.
- Confidentiality:
- I respect the privacy of all of my clients. All personal details and styling preferences shared during our sessions will remain confidential.
By booking my services, you agree to these terms and conditions.